Delete your Get Uganda Coffee account

You can ask Get Uganda Coffee to delete your account and the personal data linked to it at any time. This covers the Get Uganda Coffee app, the Get Uganda Coffee Agent app for field agents, the Get Uganda Coffee website, and Get Uganda Coffee on SMS, USSD and WhatsApp. They all share one account.

How to ask

In the Get Uganda Coffee or Get Uganda Coffee Agent app:

• Open the Account tab.
• Under Your data, tap Ask to correct or delete my data.
• Choose Delete, add anything we should know, and send the request.

On the website, sign in, open your account page and choose Ask for a correction or deletion.

If you can't sign in, email privacy@canephora.ug from the email address on your account, or include the phone number you sign in with. We may contact you on that number or address to confirm the request is yours before we act on it.

We reply within 30 days. Once your account is deleted you can no longer sign in or see your lots and reservations.

What we delete

• Your profile: name, phone number, email address and language.
• Your business's details and store location, unless other people on your business's account still use them.
• Mobile money numbers saved for deposits and payments.
• Notification device tokens, your notifications and messages we sent you.
• Lots and photos that never led to a reservation or deal.

What we keep, and for how long

Under Uganda's Data Protection and Privacy Act, 2019, we may keep personal data where the law requires it. We keep these records, and only these, as long as the law requires, then delete them:

• Reservations, deposits, payments and deals you took part in, including the names and amounts on them.
• Disputes and the evidence submitted for them, and ratings given on completed deals.
• For field agents: verification visits, measurements and photos that a buyer relied on.
• A record of your deletion request and how we handled it.

The anonymised price index never identifies a buyer or seller, so it is not affected. Operational records such as notifications and WhatsApp messages are deleted on a set schedule anyway, within 180 days.

Deleting only some data

You can also ask us to delete or correct some of your data without closing your account, the same way. To get a copy of your data first, choose Download my data on your account page. See the privacy policy for more.

Contact

Questions about deleting your data: privacy@canephora.ug.